How Can We Help Today?
Owned and operated by Luxury Fit and Well, we welcome your questions about saunas, red light panels, and equipment.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on qualifying items. Please review our Return Policy page for full details on eligibility and the return process.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Refund details are outlined in our Return Policy.
What should I consider when choosing an infrared sauna?
Think about the available space in your home, seating capacity, and the type of infrared spectrum (near, mid, or far) that suits your preferences. Our product descriptions list dimensions, heater specifications, and wood types to help you compare.
Do red light therapy panels require special installation?
Most of our red light therapy panels are designed for simple, customer-friendly setup using the included mounting hardware or a compatible stand. Each product page details the mounting options and power requirements so you can plan ahead.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Replies
Every inquiry receives a thoughtful response within 1 business day, Monday through Friday.
Secure Shopping
Your personal information and payment details are protected by industry-standard encryption at every step.
Curated Quality
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns process is straightforward and stress-free.